Choice of Services - you can choose better

Self Care - Hangover  Grazed Knee  Sore Throat  Cough

Self care is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints such as coughs, colds, sore throats, upset stomachs and aches and pains can be traeted with a well stocked medicine cabinet and plenty of rest.

NHS Choices
NHS Direct  - Unwell ?  Unsure ?  Confused ?  Need Help ?

NHS Choices is a dedicated website where you can find up-to-date and expert advice on a range of illnesses and complaints, as well as find your nearest NHS services, such as GP's, dentists, pharmacists, walk-in centres and so on.  Visit

NHS 111

If you call 111 you will be assesed, given advice and directed straight away to the local service that can help you best - that could be your GP, an out of hours doctor, walk-in centre or urgent care centre, community nurse, dentist or pharmacy.

It is important to remember that your GP will still be your main contact for your day-to-day health care needs.

The NHS111 service is there to give advice if you think that you may have an urgent health need, you are not sure what to do, or you need urgent health information. Examples of when you should call 111 include:

      You need medical help fast but it's not a 999 emergency.

     You don't know who to call for medical advice help or you don't have a GP to call.

     You think you need to go to A&E or another NHS urgent care service.

     You require health information or reassurance about what to do next.

Your local pharmacy - Diarrhoea  Runny nose  Painful cough  Headache

Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints such as coughs, colds, sore throats, ear or toothaches and emergency contraception. You can also get advice on prescription medicines.
To find your nearest local pharmacy, look in your local phone directory, or go to  or text 'pharmacy' to 64746 to receive three free texts with details of your nearest pharmacies. Alternatively visit

Your GP  Vomiting  Ear Pain  Sore Belly  Backache

If you have an illness or injury that won't go away that isn't life threatening, contact your GP surgery first if possible to make an appointment. Core opening hours are Monday - Friday 8am - 6:30pm
If you require a GP outside of normal opening hours please call the GP Out of Hours Service on 111


Walk-In Centre -  Cuts
Minor Injuries Unit -  Sprains
Urgent Care Centre - Strains & Vomiting

Walk-in centres, urgent care centres and minor injuries units
offer access to a range of treatment for  minor illnesses and injuries including lacerations, stomach upsets, burns and strains. You will be seen by an experienced nurse without an appointment. X-ray is available at some locations. We have 8 such services in Leicester, leicestershire and Rutland. Visit

The Emergency Department and 999 -  Heavy bleeding  Broken bones  Burns or scalds  Chest pain

These services should only be used in an emergency, a critical or life threatening situation. Play your part by considering one of the other services where possible to allow staff to concentrate on traeting patients who are seriously ill or injured.

999 is the telephone number for emergency medical assistance foillowing a serious accident, illness or injury - for example, in the event of traumatic blood loss, chest pain or loss of consciousness.

The Emergency Department for Leicester, Leicestershire and Rutland is at Leicester Royal Infirmary and provides emergency care 24 hours a day 7 days a week.